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1. Privacy policy

We handle the security of your personal information with the utmost respect and consideration. On this page, we describe how the collection and use of data is handled on this website to comply with applicable laws and regulations (GDPR).

What information do we store and for how long

The information stored is the fields that each form contains. We save the data for as long as is necessary with regard to the purposes of the processing. We base the collection of personal data on consent.

The purpose of the collection

We collect information to contact, establish and/or maintain a business relationship.

View, modify or delete the stored informationn

You have the right to request information about what personal information we have stored about you up to once a year. To do this, contact the person responsible for personal data. You also have the right to request correction or deletion of your personal data at any time.


You have the right to revoke consent to the use of your personal data at any time by contacting the personal data controller. If you believe that we have handled your personal data in a way that is not in accordance with our specified directives, you have the right to complain to a supervisory authority.

2. Refund policy

When purchasing goods from Bivaxfabriken, a 14-day right of withdrawal always applies in accordance with the current Distance Contracts Act. This means that the Customer has the right to cancel his purchase by notifying us within 14 days of the Customer or the Customer's representative receiving the ordered item (the withdrawal period).

Return & Refund:

You are always welcome to return a package from the day you place the order until 14 days after receipt of your ordered goods. When repurchasing, the products should be undamaged in unopened packaging. The product should be returned complete, which means that no component may be missing upon repurchase. 

Bivaxfabrikenrefund all payments from you regarding the return, including the cost of our standard delivery alternative, without undue delay and no later than 14 days after we were informed of your decision to cancel your order. We will use the same payment method that you used when ordering. In the case of swish payments, however, the repayment will be made via a bank transfer. The refund will not incur any additional charges for you. We have the right to wait with the refund until we have received the goods or you have provided proof that you have returned the goods, whichever occurs first. 

The return shipment should contain a completed return form which you can find here. When you return the package, it is either sent in the same packaging as it was received in or similar options (for example, an envelope). We recommend sending the package from delivery points or in mailboxes - where the shipment is franked with stamps. The customer pays the shipping cost on return and is responsible for the package arriving undamaged.. 

Contact our customer service if you have any questions or want to exercise the right of withdrawal.


If the goods you have purchased are defective, Bivaxfabriken applies current consumer legislation. If you are not satisfied with your goods due to obvious material or manufacturing defects, including damage that has occurred during transport - let us know as soon as possible. In this case, we replace the damaged goods and provide free shipping for the customer. 

3. Shipping policy

When you shop at Bivaxfabriken, you get free shipping on your order over 44.5 EUR. Free shipping means that the standard shipping is 0 EUR regardless of which product/s you order, only the order value exceeds 44.5 EUR at the time of ordering. The delivery time for letters and postal packages is between 1-3 working days. Orders worth less than EUR 44.5 cost 5 Euro in shipping costs. 

4. Terms of service

Unless otherwise stated, the website is for your personal and non-commercial use. You may not modify, copy, distribute, make available, transmit, display, perform, reproduce, publish, license, create derivative works from, transmit or sell any information, software, product or service obtained from the Website. You may view and electronically copy, download and print hard copies of the material available on the Website for your own non-commercial use, provided that you do not alter or remove any copyright, trademark or other proprietary right. Any other use of material on the website, including but not limited to modification, reproduction, distribution, reprinting, displaying or transfer of the content on this website without prior written permission is prohibited.

All material you download, including but not limited to software, files, graphics, data or any other content, is owned by us or our licensors. When you download this material, it is provided by us under a revocable license. We retain full ownership of the software and all associated intellectual property rights. You may not distribute or sell the material, or back-compile, disassemble or otherwise convert it into any other form. You may not create a hyperlink to another website

Allt material du laddar ner, inklusive men ej begränsat till programvara, filer, grafik, data eller något annat innehåll, ägs av oss eller våra licensgivare. När du laddar ner detta material tillhandahålls det av oss under en licens som kan återkallas. Vi behåller fullständig äganderätt till programvaran och alla tillhörande immateriella rättigheter. Du får inte distribuera eller sälja materialet, eller bakåtkompilera, disassemblera eller på annat sätt omvandla det till någon annan form. Du får inte skapa en hyperlänk till en annan webbplats

5. Legal notice

All products on the site vary marginally, this as all our products are handmade.